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PLANETA

Lessons from Mexico (2007)
by Ron Mader

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PLANETA FORUM

This essay is based on a presentation made at the 2007 Business Development Symposium for Indigenous Tourism Operators. Details in our Australia Update.


PHOTO GALLERY: Lessons from Mexico


BACKGROUND

As a journalist, author and photographer covering Mexico, I can be attentive to local and foreign concerns. It's my job.

Living in Mexico for more than ten years I have learned a lot not by asking the right questions but rather listening to what people say. This presentation highlights Oaxaca where I have lived since 2001.

Covering the evolving culture of ecotourism, responsible travel, indigenous tourism, I write for Transitions Abroad magazine and I host the Planeta.com website, which has won two awards for travel coverage from the Mexican governmentt. The aim of both is to provide options for travelers seeking responsible travel, in-depth, slow travel.

OAXACA

Un area de conflictos es un area de oportunidades. (An area of conflict is an opportunity).
- Hugo Antonio Santiago

Oaxaca was headline news in 2006 for teacher strikes and political protest. It is in the process of recovering from crisis.

MAPPING THE CITY

One of the collaborative projects I have enjoyed 100% is editing the text for the "Things to do in Oaxaca" guide featured in Oaxaca maps. The publisher, Baruch Nestor Garcia, and I met about a decade ago at a tourism conference.

As an English speaker in a Spanish speaking country, I am annoyed by poor translations. I see first-hand how the lack of readable English translates into negligible sales of crafts and tour providers attempting to sell to the international market. And in the realm of tourism I think this is a critical and frequently overlooked detail. Brochures and business cards need to provide information that engages the potential client.

Let me stress the importance of continuity. Working with Baruch over the printing of ten-plus editions of the map taught us both a great deal. There is no better teacher than the lessons learned working with someone else oer an extended period of time. How often are we willing to invest this amount of time?

OAXACA OPTIONS

Oaxaca Options is a series of panel discussions, lectures and small fairs organized by Amigos del Sol Language School and Planeta.com.

Launched in 2001, the series encourages experts to share lessons learned in developing tourism that supports natural and cultural diversity.

After the 9/11 crisis in 2001, tourism in the villages near Oaxaca City plummeted and immigration from these towns rose as unemployement increased. To highlight the opportunities for travelers already in Oaxaca, Planeta co-hosted a seminar on artesania, tourism and the Web in the Oaxaca Options round table. This was followed by an annual rural tourism fair.

TOURISM AND CRAFTS

Travelers often spend months if not years researching a trip ahead of time. Is it any surprise they usually want to buy some local crafts while on vacation and that they seek out craftmakers whose work they enjoy?

Craft sales provides income for talented artisans who sell their products to tourists. The educated traveler spends a longer time visiting the artisan than someone who purchases a package trip and has little idea of what to expect.

ENGAGING THE BUYER

One missing step is developing engaging brochures and business cards that show a traveler how to reach the town or market where the artisans make their sales.

The artisans say that to succeed, patience is required. "You won't make sales everyday and some artisans get discouraged, saying that the time spent in a market is time lost from producing something," said weaver Juan Bautista.

WALK WITH THE WEAVERS

In 2007 Planeta.com is updating our guides to a dozen craft-making villages in Mexico. We are collaborating with the Community Museum in Teotitlán del Valle promoting weaver-guided tours. For details, consult Planeta.com's updated town guide and our directory of weavers.

g Cazaneun d'beni ruin chei laadi

On November 1st Associated Press syndicated a story about the impact of the summer's political unrest on the craftspeople. "We haven't sold a single thing in about five months," weaver Luis Lazo Mendoza told the Associated Press reporter. "We don't have a Web page to sell over the Internet. Besides, people like to feel the texture and quality of the carpet."

The article states that Lazo Mendoza normally sells three or four of his families' hand-woven, originally designed carpets a week. But since the political problems started in late May, unsold carpets piled up in their home. Weavers who normally use the proceeds of their sales to buy more wool for yarn have plenty of wool, but money for food and daily expenses is running out.

While websites documenting craft production is on the rise, few of the artisans sell their work via e-commerce.

Individual efforts are succeeding. Scottish-born David Sutherland, develops websites for the artisans in Oaxaca.

While there have been efforts to train artisans in developing economies how to make effective use of the Web, most artisans do not use computers and rarely use phones. For example, just a few years ago in 2005 many families in Teotitlán del Valle and Santa Ana del Valle were just getting phones installed.

Likewise U.S.-born Eric Mindling purchases crafts and organizes tours via Manos de Oaxaca, which educates readers and travelers about local crafts.

INDIGENOUS PEOPLE AND TOURISM IN MEXICO

The cultural diversity of Mexico is inspiring. And it's difficult to generalize as there are so many different stories.

Elsewhere in Mexico Canyon Travel formed a partnership with the Copper Canyon's Tarahumara Indians. The company trains and employs them as naturalist guides and assist the Tarahumara operate lodges the indigenous community owns. The lodges are a part of an initiative to develop community-owned tourism facilities as an alternative to logging the pine forests.

REALITIES TOURISM

Tourism professionals and journalists ask whether it's time to promote travel to Oaxaca. Most locals say 'yes' and the sooner the better. True, things remain uncertain ('unresolved' is the frequently used word in conversations), but that alone should not deter visitors.

Over the past year there have been two distinct types of tourism promotion -- one led by the state government highlighting high fashion and luxury travel and reality tours.

Truth is, Oaxaca excels in realities tourism. The state boasts 17 indigenous languages and the greatest degree of biodiversity in the country. There is no single face to Oaxaca tourism given that there is no single face to Oaxaca.

www.flickr.com

URBAN ECOTOURISM

In the past few years there has been a blossoming or urban infrastructure and environmental awareness. In Mexico City a great example is the development of a series of bike paths at UNAM and a public station near Chapultepec Park. (Balam Photo)

I am a big fan of 'urban ecotourism' as 'regular ecotourism' frequently fails because the visitors have not been prepared. Eco travel starts at home and in the city where the majority of the U.S. population lives.

RURAL TOURISM

Mexico has a new appreciation of rural tourism - what Mexicans simply call "puebleando" visiting the country towns and family farms.

PARKS AND TOURISM

Mexico has a maturing park infrastructure and staff throughout the country.

CONSTANCIA

There is an award for the artisan who receives the most certificates (constancias).

LANGUAGE

In writing about indigenous culture, I try to be as respectful as possible, opting for a vocabulary that attempts to be respectful. I rarely use 'pre-hispanic' to denote history before the arrival of Cortes. Nor do I use 'ruin' to describe an archaeological site.


EVENT

g 2007 Corroboree - Flickr
g Business Development Symposium - Planeta Forum
b Symposium - ATA
b Corroboree - ATA
b Incredible Journeys (PDF)

REFERENCES

g Teotitlán del Valle
g Weavers of Teotitlán
g Tourism and Crafts
g Artesania, Tourism and the Web
b Blogging: Consider the Conversation - Steve Bridger/IMAC

FLICKR

g Directors of Spanish Language Schools
g Oaxaca Maps
g Using the Web to Carve a Niche
g Wilma
ONLINE FLICKR

WIKI

b Mexico
ONLINE WIKI


MEXICO


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